Privacy Policy

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1. Introduction

Selva Mística Monteverde (“the Property,” “we,” “us”) respects your privacy. This Privacy Policy explains what information we collect when you visit our website or book a stay, how we use it, and how we protect it.

2. Information We Collect

When you make a reservation or contact us, we may collect your name, email address, phone number, nationality, payment details, and stay preferences. Our website may also collect basic browsing data such as pages visited and device type.

3. How We Use Your Information

We use guest information to process reservations, communicate about your stay, respond to enquiries, and improve our services. We do not sell guest information to third parties.

4. Sharing With Third Parties

Reservation and payment information may be shared with the third-party systems we use to manage bookings and process payments. These providers are only permitted to use guest data to deliver the service we have contracted them for.

5. Cookies

Our website may use cookies to remember search preferences, such as selected dates and guest counts, and to understand how visitors use the site. You can disable cookies in your browser settings, though some features may not work as intended.

6. Data Security

We take reasonable technical and organizational measures to protect guest information against unauthorized access, loss, or misuse.

7. Your Rights

You may request to review, correct, or delete the personal information we hold about you at any time by contacting us using the details below.

8. Contact

For privacy-related questions, contact us at info@selvamistica.com or +506 7146-7986.